Terms and Conditions
By subscribing with and using the site heavenpanty.com you acknowledge that you have read, understood, and agree to the following Terms and Conditions. If, at any time, you do not agree or comprehend these Terms, please do not use this site.
HeavenPanty operating under Heaventech LLC. reserves the right to change these terms & conditions of use at any time without notice.
Copyright and Intellectual Property
All website content is protected by copyright laws, trademarks and/or intellectual property rights and is the property of Heaventech, LLC. Such content includes but is not limited to: photographs, images, text, graphics, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress and all other content contained within the website including the software used to develop it. All rights are reserved, worldwide. You may electronically download or print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with Heavenpanty.com. By downloading, copying and printing content for non-commercial use, you do not obtain any right, title or interest. Any other use of the website or its content is strictly prohibited without prior written permission.
Disclaimer of Liability
By use of this website, you acknowledge the sole responsibility and risk for any and all costs associated with the servicing or repairs of any equipment in connection with your use of this website. You further acknowledge that Heaventech LLC is not liable for any damages of any kind related to your use of this site. We make no representations or warranties either express or implied, with respect to this site, its content and the information and services available on or through it. These services are provided "as is" with any and all faults. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer as well as lost profits, business interruption or the loss of data/information; additionally, this limitation applies if we are notified in advance of the potential for any such damages.
Errors and Inaccuracies
We strive to provide complete, accurate and up-to-date information on the website. Unfortunately, we cannot guarantee that all site content is free of human or technological errors. This website may contain typographical mistakes, fragmentary statements and inaccuracies or omissions pertaining to pricing and availability. We reserve the right to correct any errors, omissions or inaccuracies at any time without prior notice including those corrections made to an order once it has been submitted.
Non- Confidentiality Statement
Excluding required information for order placement, any comments, suggestions, questions or other submissions will be deemed non-confidential and shall be the property of Heaventech LLC, including worldwide rights in all intellectual properties.
Terms of Service/Electronic Purchasing
Heaventech LLC and its website are designed to provide consumers with a quality choice for monthly underwear subscriptions.Once subscribed, the user authorizes Heaventech LLC to process a payment after 30 days of their subscription date and every 30 days after that without continued consent. Heaventech LLC reserves the right to terminate membership, any current or future use of the website and further use of its services or products for any reason at any time. All sales, including those that have yet to ship are considered final and will not be refunded or exchanged with exception of customers receiving wrong or deformed product.
All purchases made via the Heaventech LLC website, social networking site, mobile application or mobile device for the sale of goods or services are governed by the aforementioned Terms of Sale.
User Accounts and Security
Although Heaventech LLC intends to make the website and the services available thereon available at all times, Heaventech has no liability if, for any reason, the website is not available to users. We reserve the right to withdraw or amend this website, and any product, service, or material we provide on the website without notice. Heaventech LLC will not be liable if for any reason, or no reason at all, all or any part of the website is unavailable at any time or for any period of time.
Once subscribed, a Heaventech user account can be created via our customer portal. The customer portal allows consumers to purchase products and services listed on the website as well as providing functionality to update subscription preferences. The customer portal functionality may be updated or discontinued at any time, without reason, per the discretion of Heaventech LLC. Consumers creating a Heaventech user account on the website on behalf of a company, organization or any other entity, expressly consents to be an authorized representative of that entity. This aforementioned entity and those non-disclosed are required to adhere to the aforementioned Terms and Conditions.
The utilization of another user's account without their express consent is forbidden. Accurate and complete billing, shipping and contact information are required in order to create a user account. Any and all activity that occurs within the customer portal by the user, is the sole responsibility and risk of the registered user. Website user accounts require passwords for confidentiality and security. Heaventech LLC is not liable for any breach in security network or otherwise. We recommend using “strong” passwords (which include a combination of upper and lower case letters, numbers and symbols) to ensure user account security. Any and all reports of a security breach must be reported immediately to Heaventech LLC. Heaventech LLC will not be held liable for any losses incurred by any unauthorized use of the user account.
Subscribing and Payment
Heaventech LLC offers varying and diverse service options including but not limited to: the purchase of pre-selected monthly subscription panty service. Pricing is dependent upon subscription selection and residential location. Pricing is subject to change at any time, without notice. Subscription plans displayed in our website and on-boarding quiz does include shipping and handling within the United States and Canada. Prior to November 2021, all plans excludes an additional monthly stylist gratuity fee of $2.99. On November 2021, we have introduced out latest monthly plan "Heavenpanty's OnePlan" at $10 a month including shipping and stylist fee. Starting November 1st 2022, we will be changing the OnePlan pricing to $13 per month including shipping and stylist fee. All new members of the OnePlan will be charged a one-time initiation fee of $4.98 (US) and $5.98 (CA) that goes towards establishing a private space for them in our system and wear house. Subscribers residing outside the continental United States may incur additional shipping, handling and serving fees.
By using, accessing, or purchasing from this website and “subscribing”, which is owned and operated by Heaventech LLC, you acknowledge that you have read, understood, and agree to the aforementioned Terms of Service and Terms and Conditions. Furthermore, subscribers using this site agree to pay and deposit the pre-disclosed monthly reoccurring or lump sum payment at time of purchase with or without continued consent. All products and services offered by Heaventech LLC ship on a monthly basis unless otherwise stipulated by the consumer on the customer portal. Prior to November 2021, a customer chooses to be billed once every 1 month, 2 months, 3 months, 6 months or 1 year, depending on the plan chosen when they first subscribe to Heavenpanty which they agree upon before they pay for their first free month. Starting November 2021, any subscriber will be billed monthly only. Stipulations, adjustments and changes to a consumer subscription must be successfully accomplished before 11:59PM EST of their next billing date displayed in customer portal.
Heaventech LLC reserves the right to modify or alter these pre-disclosed prices at any time, without reason or consumer notification.
Heaventech LLC may add new services for additional fees and charges, or change the fees and charges for existing services at any time per our discretion. Heaventech accepts all major forms of payment for all products and services including Visa, MasterCard, American Express, Discover and Capital One.
Disputes with Heaventech LLC
Disputing a payment does require a written notification to the Heaventech LLC team within thirty (30) days of making the payment in dispute. Failure to notify the Company shall result in the waiver of any claim on or relating to said disputed payment. Payment shall be calculated solely based on records maintained by the Company. No accounting of any kind shall be accepted by the Company or have any government under the aforementioned Terms and Conditions. We may withhold any taxes or other amounts from payments due to you as required by law. By accessing the website and agreeing to these Terms and Conditions, you expressly waive the right to request a chargeback from your credit card company, and acknowledge that your sole recourse for any disputes is through the dispute resolution procedures noted herein.
Cancellation and Refunds
Users may cancel their subscription at any time BEFORE 11:59PM EST of their next billing date displayed in customer portal. This is completed by logging into the customer portal selecting "Plans", then "…" and “Cancel Subscription”.
To sign-up for customer account kindly go to this link https://heavenpanty.com/account/login?return_url=%2Faccount. After you create an account, you have to activate it through an email link sent to the same email account. Please use same email used to create subscription.
When you login to the customer portal using the account you just created with us, please scroll down under “Plan” to find the "cancel plan" button.
Customer support agents can't cancel your subscription on your behalf unless. Customer support agents can only guide you into cancelation. Customer support agents have no access to full subscription status. Customer support agents can't differentiate between an "active payment error" and " cancelled subscription" as both cases will mark your subscription as inactive in our system. A customer will bare full responsibility if they do not fully cancel their subscription from their customer portal or request a manager's assistance to do so. Please refer to FAQ for clear cancelation instructions.
By using this website, you understand and agree that you shall receive no refunds for any products disbursed by Heaventech LLC. If a product is damaged or your stylist sent you a product different from your quiz preferences, our customer support team is more than happy to reprocess your order free of charge. If customers don't like a product or have picked the wrong size, they may return the item on their own expense to be reprocessed. A $2.99 restocking fees may apply per returned item*. Another option would be to reprocess the pair without return for a $4.99 reprocess fee.
Cancellations completed prior to the shipment of product will not guarantee a full refund as all sales are final. We charge $2.99 cancelation fee per cancelled order. We send a free trial packages to customers who genuinely wish to subscribe to our service only. Cancelation of membership prior to shipment and delivery of free trial might lead to a direct cancelation and refund of free trial order. Customers can choose to pay full price to receive the trial panty if they still wish to cancel their membership before the panty ships and arrives to them. Heaventech LLC does not accommodate specific product or delivery requests.
Active subscriptions that were not actively cancelled by customer but rather placed on temporary hold due to maximum charge retries reached, are at risk of losing all their reward credits. There will be a last attempt to charge the card on file for these subscriptions towards the end of each fiscal year, before the system fully close these accounts. Customers must update their card on file to continue being an active member and benefit from membership perks.
Loyalty program perks
After their first cycle customers can enjoy loyalty perks now starting at $8.99/mo. Please contact customer support for more info at firstname.lastname@example.org.
Shipping, Handling and Fees
Currently, Heaventech LLC ships within the United States only. Packages are shipped within 14 business days after receipt of payment. This is subject to change at any time, and any delays resulting from unforeseen circumstances are not subject to a refund. For Canada addresses, it can take up to an additional 45 business days (total of 50) or longer for delivery. Address changes must be completed BEFORE the 1st of each month by 11:59PM EST.
Furthermore, Heaventech LLC is not liable for the delivery of packages once they’ve departed the USPS facility. Packages can not be reshipped until they are possessed by Heaventech LLC or related facility. Packages returned to us due to incorrect address by the customer are subject to the aforementioned 5.99$ reshipment/forwarding fee for a full cycle order and 2.99$ reshipment/forwarding fee for a free trial order.
The ability to provide a correct address lies solely on the Customer and is not the responsibility of the Heaventech LLC. Heaventech LLC will disburse packages to the mailing address provided by the customer either through the Website, Email, or Verbal transaction and is not responsible for the carrier’s ability, lack thereof or availability to provide successful delivery to the provided address.