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Frequently Asked Questions?
When will I receive my order?
Please expect to receive your order within 3-7 days of being fulfilled and shipped. You will receive an email when you order is shipped.
Available sizes?
Measuring Instructions:
1-Wrap the tape around the widest part of your waist and hips to determine your measurement in inches.
2-Refer to the chart above to find your corresponding Heavenpanty size.
3-Update your panty size here
Retake Panty Quiz
1-Wrap the tape around the widest part of your waist and hips to determine your measurement in inches.
2-Refer to the chart above to find your corresponding Heavenpanty size.
3-Update your panty size here
|
Heavenpanty Size (Dress Size) |
Waist Size |
Hip Size |
Bralette Size |
|
XS (0-2) |
24-25.5" |
34-35.5” |
- |
|
S (2-6) |
26-27.5" |
36-37.5” |
32A,32B,32C |
|
M (6-8) |
28-29.5" |
38-39.5” |
34A,34B,34C |
|
L (8-10) |
30-31.5" |
40-41.5” |
36A,36B,36C |
|
XL (10-12) |
32-35.5" |
42-43.5” |
38A,38B,38C |
|
XXL (12-14) |
36-38" |
44-45.5” |
- |
| XXXL (14-16) | 38-40" | 46-48" | - |
Retake Panty Quiz
How do I wash my HeavenPanty Undies?
-Place your items in a lingerie or garment bag
-Be sure to use cold water
-Hand wash or use the "Delicate" cycle
-Air dry or use the "Low Heat" dryer cycle
-Rock those panties!!
Click here to see the whole process.
-Be sure to use cold water
-Hand wash or use the "Delicate" cycle
-Air dry or use the "Low Heat" dryer cycle
-Rock those panties!!
Click here to see the whole process.
How can I return my order?
Kindly click this link to start your return request: https://heavenpanty.com/pages/returns.
Our customer support agent will be in contact with you shortly after completing your return request.
**Please note that items marked FINAL SALE are not subject to returns or refunds.**
All returns are handled on a case by case basis. We will either accept your return and send you a Return Shipping Label or your return will not be eligible for acceptance.
Any shipping or stylist fees associated with orders are non refundable.
Returns are subject to a flat $4.99 restocking or reprocessing fee (this fee is per return, regardless of the number of items that you return).
Print and place the return shipping label on the returned package
Make sure to ship back your item new and in unworn condition within 30 days of receipt. Items received 30 days after receipt will not be accepted.
Mail item back to the return address on your package.
If eligible, you will receive your refund within 30 days of your return.
*All items must be returned with tags and in new or unworn condition. Those that are deemed to be worn or damaged will be rejected during the sanitary inspection.
